Terms and Conditions

Last updated: 11 November 2026

These Terms and Conditions apply to consumer purchases made through Medverita.co.uk. Please read them before placing an order. They do not exclude or restrict your statutory rights.

1. Seller and contact details

The seller is UPM Trade Limited trading as Medverita.co.uk, a company registered in England and Wales (company number 09786302; VAT number GB 222 3218 55). Registered office: 33 Queen Victoria Drive, Swadlincote, England, DE11 0LA.

Operational warehouse, customer service and returns address: Unit 2B Boardman Road, Boardman Industrial Estate, Swadlincote, Derbyshire, DE11 9DL, United Kingdom. Email: contact@medverita.co.uk. Telephone: +44 1283 480040.

2. Products and ordering

Product descriptions, quantities, prices and availability are shown on the relevant product pages. Please review your basket, delivery address, chosen delivery service and total cost before placing an order. You can correct details before submitting your order.

When you submit an order, you make an offer to buy the goods. We will normally acknowledge receipt electronically. An automatic order acknowledgement does not necessarily mean that your order has been accepted. The contract is formed when we confirm acceptance, usually by dispatching the goods. Where payment has been taken but we cannot accept an order, we will inform you and refund any amount charged for the unaccepted items without undue delay.

Orders may be subject to availability, payment authorisation and reasonable fraud-prevention checks. If we need to clarify an order or delivery address, we may contact you. We will not cancel an accepted order or withhold a statutory refund simply because you exercise your consumer rights.

3. Prices and payment

Prices shown at checkout are in pounds sterling and include VAT where applicable. Delivery charges and the final payable total are shown before you place an order. Payment methods available to you are displayed at checkout; their availability may change. Payments are handled through the payment providers shown at checkout.

We aim to display accurate prices. If a pricing or description error is discovered before we accept an order, we may contact you to explain the issue and offer you the choice of proceeding at the correct price or cancelling without charge. We will not increase the agreed price of an order after acceptance without your agreement. Nothing here removes your statutory rights if goods are incorrectly priced or described.

Promotional offers apply only as advertised, subject to their stated terms and availability. Any optional extra charge will be shown before purchase and will not be added without your consent.

4. Delivery

We currently offer delivery within the United Kingdom through the methods displayed at checkout. Delivery costs and estimated transit times depend on the service selected and are shown before the order is submitted. The delivery information page is available here: Delivery & Returns.

Current standard UK delivery options are Royal Mail 48 (estimated 3–5 working days), £3.99 for orders below £40 and free on orders of £40 or more; and Next Working Day Courier, £8.99 for orders below £70 and free on orders of £70 or more. The exact delivery options and amounts applicable to your basket are confirmed at checkout. Next-working-day delivery depends on the applicable dispatch cut-off, availability, working days and the carrier’s service; it is not an unconditional guarantee.

We aim to dispatch orders promptly, but dispatch and delivery estimates are not guaranteed unless we expressly agree a specific delivery date. Unless a different period has been agreed with you, we will deliver without undue delay and within 30 days of the contract being made. If delivery is delayed or fails, please contact us. Your legal remedies for late or non-delivery are unaffected.

We remain responsible for goods until they are delivered to you or someone identified by you to receive them, except where you independently arrange a carrier not offered by us, in which case the legal rules for that situation apply.

5. Cancellation, returns and refunds

If you are a consumer buying online, you normally have 14 days after receiving the goods (or the last item in an order delivered separately) to notify us that you wish to cancel without giving a reason. You then normally have a further 14 days to send the goods back. Certain statutory exceptions apply, including in appropriate circumstances sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

Our Cancellation, Returns & Refunds Policy explains how to cancel, return goods, delivery-cost refunds, the model cancellation form and the applicable statutory exceptions. It forms part of the information provided with these terms. For an eligible change-of-mind cancellation, you normally pay the direct return postage unless we agree otherwise. Your rights in relation to faulty, damaged, incorrect or misdescribed goods are separate and unaffected.

6. Faulty or incorrect goods

Goods must be as described, of satisfactory quality and fit for purpose as required by the Consumer Rights Act 2015. If you receive faulty, damaged or incorrect goods, contact us with your order details. Depending on the circumstances, your statutory remedies may include a refund, repair, replacement or price reduction. We will meet our obligations in relation to reasonable return costs where legally required. Nothing in these terms limits those rights.

7. Exchanges

If you would prefer an exchange, contact us and consult our Exchanges page. Any voluntary exchange arrangement is in addition to, and does not replace, your statutory cancellation or faulty-goods rights.

8. Privacy

For information about our use of personal information and cookies, see our Privacy & Cookies Policy.

9. Changes and legal rights

We may update these terms for future orders by publishing a revised version on our website. Changes will not retrospectively alter the terms of an order already accepted without your agreement. If any provision is unenforceable, the remaining provisions continue to apply insofar as lawful. These terms are governed by the law applicable to the contract, without depriving consumers of mandatory protections available to them under applicable law.

10. Contact

For questions about an order or these terms, email contact@medverita.co.uk or phone +44 1283 480040.