Cancellation, Returns & Refunds

Last updated: 24 September 2026

This policy applies to consumer orders placed through Medverita.co.uk. It explains your cancellation, return and refund rights. Nothing in this policy affects your statutory rights.

Seller details

UPM Trade Limited trading as Medverita.co.uk
Company number: 09786302
Operational warehouse, customer service and returns address: Unit 2B Boardman Road, Boardman Industrial Estate, Swadlincote, Derbyshire, DE11 9DL, United Kingdom
Email: contact@medverita.co.uk
Telephone: +44 1283 480040

Your right to cancel an online order

If you are a consumer, you normally have the right to cancel an online order without giving any reason. For goods, the cancellation period ends 14 days after the day on which you, or a person identified by you other than the carrier, takes physical possession of the goods.

If goods from one order are delivered separately on different days, the cancellation period normally runs from the day after you receive the last item.

To cancel, you must tell us clearly that you wish to cancel before the cancellation period expires. You can email contact@medverita.co.uk, write to the customer service address above, or use the model cancellation form below. You do not have to use the form and you do not have to give a reason.

Returning goods after cancellation

After telling us that you are cancelling, you must send the goods back without undue delay and no later than 14 days after the day on which you notified us of the cancellation.

Please return goods to:

Medverita.co.uk Returns Department
UPM Trade Limited
Unit 2B Boardman Road
Boardman Industrial Estate
Swadlincote
Derbyshire
DE11 9DL
United Kingdom

Please include your name and order number so that we can identify the return. A reason for cancellation is not required.

Return postage

If you cancel because you have changed your mind, you are responsible for the direct cost of returning the goods, unless we have agreed otherwise.

If goods are faulty, damaged, incorrect or not as described, please contact us before returning them. Where we are legally responsible for the return, we will provide an appropriate return method or reimburse reasonable return costs.

Refunds following cancellation

Where the statutory right to cancel applies, we will refund the amount paid for the cancelled goods. If you cancel the whole order, we will also refund the cost of our least expensive standard delivery method offered for that order.

If you chose a more expensive delivery method, such as an express service, we are not required to refund the additional amount above the cost of the standard delivery option.

For returned goods, we will make the refund without undue delay and no later than 14 days after the day we receive the goods back or, if earlier, the day you provide evidence that you have sent them back.

Refunds will be made using the same payment method used for the original transaction unless you expressly agree otherwise, and you will not be charged a fee for the refund.

Handling goods before returning them

You may inspect goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, in the same way you would normally be able to examine them in a shop.

If handling beyond what is reasonably necessary reduces the value of the goods, we may make a deduction from the refund where the law allows us to do so.

Exceptions to the statutory right to cancel

The statutory right to cancel does not apply in certain circumstances. These can include goods made to your specification or clearly personalised, goods that are liable to deteriorate or expire rapidly, and sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

For food supplements and similar products, we will only rely on an exception where the legal conditions for that exception are met. Opening ordinary outer packaging does not automatically remove your statutory rights.

Faulty, damaged, incorrect or misdescribed goods

Your rights where goods are faulty, damaged, incorrect, not as described or not fit for purpose are separate from the change-of-mind cancellation right above.

Goods supplied by us must be of satisfactory quality, fit for purpose and as described. If there is a problem, please contact us as soon as possible at contact@medverita.co.uk with your order number and details of the issue.

Depending on the circumstances, your statutory rights may include a short-term right to reject faulty goods and obtain a refund, or rights to repair, replacement, price reduction or refund. Sale and promotional items have the same statutory rights as full-price items.

Exchanges

If you would prefer an exchange rather than a refund, please contact us. An exchange is an additional option we may offer and does not reduce your statutory rights.

Model cancellation form

You may copy and send the following information if you wish to cancel an eligible order:

To: UPM Trade Limited trading as Medverita.co.uk, Unit 2B Boardman Road, Boardman Industrial Estate, Swadlincote, Derbyshire, DE11 9DL, United Kingdom. Email: contact@medverita.co.uk

I / We hereby give notice that I / We cancel my / our contract of sale for the following goods:

Order number:
Goods:
Date ordered:
Date received:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:

Contact us

If you have any questions about cancellation, returns or refunds, email contact@medverita.co.uk or telephone +44 1283 480040.