Exchanges

Last updated: 11 November 2026

If you would prefer to exchange an item, please contact us at contact@medverita.co.uk with your name, order number, item details and the replacement you would like. We will confirm what is available and how to return the item.

As an additional customer service option, we generally accept requests for a voluntary exchange within 30 days of delivery, subject to the suitability and condition of the goods, stock availability and any applicable hygiene or safety restrictions. Please contact us before returning anything. This voluntary exchange option does not affect your statutory rights.

Returns address

Medverita.co.uk Returns Department
UPM Trade Limited
Unit 2B Boardman Road
Boardman Industrial Estate
Swadlincote
Derbyshire
DE11 9DL
United Kingdom

Please enclose your order number and exchange request so that we can identify the parcel. Do not send goods using a service that charges the recipient without agreeing this with us first.

Return postage and faulty goods

For a voluntary change-of-mind exchange, you normally pay the cost of returning the item unless we agree otherwise. If an item is faulty, damaged, incorrect or not as described, please contact us; we will meet our legal obligations concerning remedies and reasonable return costs.

For statutory cancellation rights, refund timescales and exceptions, please see our Cancellation, Returns & Refunds Policy. Nothing on this page limits your consumer rights.